Shipping Policy

Last Updated: 17-6-25

At Store Hellstar, we work hard to deliver your order safely and on time. Please read our shipping policy carefully to understand how we handle deliveries.

Order Processing

  • Orders placed before 2:00 PM (PST) on business days (Monday to Friday) begin processing the same day.

  • Orders placed after 2:00 PM (PST), or on weekends and public holidays, begin processing the next business day.

  • Orders are processed within 1–2 business days after payment is confirmed.

  • Orders are not processed or shipped on weekends or public holidays.

Please make sure your shipping details are accurate at checkout to avoid delays.

Delivery Time & Shipping Rates

We offer the following shipping option:

Worldwide Shipping

  • Free Shipping

  • Delivery time: 7 to 10 business days

Please note: Delivery time begins after your order has been processed (the 1–2 business day processing window above). In most cases, total time from order to delivery is approximately 8–12 business days.

Shipping Destinations

Order Tracking

  • Once your order ships, you will receive a confirmation email with a tracking number.

  • Tracking may take 2–3 days to update after dispatch.

Delays and Exceptions

  • We are not responsible for delays caused by customs, natural events, or courier delays.

  • In case of unexpected delays, we will notify you via email.

Incorrect Address or Delivery Failure

  • Please double-check your shipping address at checkout.

  • If the order is returned to us due to an incorrect address, we may charge a reshipping fee.

Questions?

If you have any questions about your order or delivery, contact us:

Email: support@store-hellstar.com

Address: 22 North Jackson, Waukegan, IL 60085