Frequently Asked Questions (FAQs)

We’ve answered some of the most common questions from our customers. If you still need help, feel free to contact us at support@store-hellstar.com.

1. How long does it take to process and ship an order?

Orders are processed within 1–2 business days. After processing, delivery takes 7–10 business days, depending on your location.

2. What are your shipping charges?

  • Worldwide Shipping:
    • Free Shipping

3. Can I cancel my order after placing it?

You can cancel your order within 12 hours of placing it. After that, we may have already started processing or shipping your order, and cancellation may not be possible.

4. How can I track my order?

Once your order ships, you’ll receive a tracking number by email. Use it to track your delivery status anytime.

5. Do you accept returns?

Yes. You can return unused items within 14 days of delivery. Please see our Refund & Return Policy for details.

6. What if I receive the wrong or damaged item?

We’re sorry! Please email us within 48 hours of delivery with a photo of the item and your order number. We’ll arrange a replacement or refund.

7. Can I exchange my order for a different size or style?

We only offer exchanges for damaged or incorrect items. We don’t accept exchanges for style or size preferences at this time.

8. What payment methods do you accept?

We accept:

  • Credit & Debit Cards (Visa, MasterCard, American Express, JCB)

All card payments are processed securely through our encrypted payment gateway.

9. Is it safe to shop on your website?

Yes. Our website uses SSL encryption and secure payment gateways to protect your data.

10. Do you offer international shipping?

Yes, we ship worldwide with free shipping. If your country is not available at checkout, please contact us at support@store-hellstar.com.

11. How can I contact customer service?

You can email us anytime at support@store-hellstar.com. We usually respond within 24–48 hours.