Cancellation and Exchange
Cancellation and Exchange Policy
Last Updated: 17-6-25
At Store Hellstar, we understand that plans can change. Please read our cancellation and exchange policy to know how we handle such requests.
Order Cancellation
You can cancel your order within 12 hours of placing it.
To cancel, email us at support@store-hellstar.com with your order number and reason for cancellation.
After 12 hours, the order may already be in processing or shipped, and cancellation may no longer be possible.
Note: Orders that have already been shipped cannot be canceled.
Exchanges
We offer exchanges only if:
The product you received is defective, damaged, or incorrect
You contact us within 14 days of receiving your order
The item is unused, unworn, and in its original packaging
How to Request an Exchange
Email support@store-hellstar.com with your order number, issue details, and photo proof (if applicable).
Once approved, we will provide instructions for return and reshipment.
Conditions for Exchanges
Items must be returned in original condition.
Customers are responsible for return shipping costs unless the item is incorrect or faulty.
We do not offer exchanges for size or style changes unless the item is defective or incorrect.
Final Sale Items
Items marked as final sale or purchased during special promotions may not be eligible for exchange or cancellation.
Contact Us
If you have questions, please get in touch with us:
Email: support@store-hellstar.com
Address: 22 North Jackson, Waukegan, IL 60085
